Public Sector Insights

Article

Solving the customer-experience puzzle: A guidebook for government leaders

– It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on lessons from government leaders—can help.
Article

Build a case, build a following: Laying the groundwork to transform customer experience in government

– Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing... to champion the change. Here’s how.
Article

Understanding the customer experience with government

– Government agencies that are unclear on what matters most to their customers risk wasting time and resources on the things that... don’t. Finding out is the first step.
Interview

Transforming a 150-year-old government agency: A CEO story

– HM Land Registry’s Graham Farrant describes leading the cultural and operational transformation of an organization of 5,200... people.
Article

High-performing US states: Is there a secret to success?

– Our refresh of the Leading States Index looks at state performance from the citizens’ perspective to gauge what’s... working well for governments and citizens, and where states can improve.

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McKinsey on Government

– Global perspectives on government
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

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More insights

Article

The economics of homelessness in Seattle and King County

– Can a rising tide lift all boats? Here is a quick primer on the state of play in one fast-growth market.
Article - McKinsey Quarterly

Booming cities, unintended consequences

– Roadways clogged by commercial vehicles and intense competition for affordable housing are imposing costs on prosperous cities... and their most vulnerable residents.
Video

The role of education in AI (and vice versa)

– Princeton’s head of computer science, Jennifer Rexford, explains how artificial intelligence is set to change not only what... teachers teach but how they teach.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Report

Navigating the new realities of global trade

– The long-term future of global trade will be reshaped by technological shifts and changes in international trade policy.
Article

How smarter purchasing can improve public-sector performance

– Well-established best practices can generate billions of dollars of savings that can be better used elsewhere—without affecting... services.
Article

Improving outcomes with better government productivity

– Sure, productivity can save money. But it could also improve education, fine-tune tax collection, and add 12 billion healthy-life... years for the world’s population.
Article

How governments can be more effective by reallocating their resources

– Scrutinizing past expenditures and radically challenging cognitive biases can help governments cut costs and create better outcomes... for citizens.
Article

Improving the effectiveness of tax collection: $30 in additional revenue for every $1 spent?

– An analysis of OECD countries’ expenditure on tax-collection effectiveness suggests high returns on investment.
Commentary

Supporting job growth and worker prosperity in a new era of automation

– With the advent of advanced automation, governments have a critical role to play in responding to workforce transitions.
Article - McKinsey Quarterly

Shaking up the leadership model in higher education

– Economic pressures, digital disruption, and rising job complexity are prompting universities to seek more “outsider”... leaders for their top jobs.

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McKinsey Center for Government

The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

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